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White Rabbit Coffee – Return and Refund Policy

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Thanks for shopping at White Rabbit Coffee.

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will email you the address to send the item to and if we decide that the refund is because of our mistake we will pay your postage costs and send you a royal mail pre paid stamp.

Then, we will initiate a refund to your bank account (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.  We do offer returns on sale items.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us.  or call us on 0208 1234 072